Customer service

WE PLAY FAIR

When it comes to your satisfaction, we always play fair.
Can't find answers on our FAQ?
Give us a call: +1 (866) 528-4655 from 9:00 am to 4:00 pm (EST) Monday to Friday
or drop us a line at: info@110playharder.com.


SHIPPING

FREE SHIPPING on all orders over $49 (standard delivery), US and Canada only

Shipping fees for US and Canada
Orders are shipped by Canada Post and UPS (depending on destination).

QUICK SHIPPING

Method: Canada Post Regular Parcel
Shipping cost: $9.99
Delivery: 4-7 Business days
Free shipping on orders over $49.

Method: Canada Post Xpresspost
Shipping cost: $19.99
Delivery: 2-3 Business days

International shipping fees
Method: USPS tracked post
Shipping cost: $29.99


ORDER TRACKING

To check the status of your order, please log into your account here .
Once you have placed your order, you will receive an email confirming shipping and a tracking number, you will be able to track your order from the Canada Post website.


RETURNS AND EXCHANGES

All items purchased from 110% carry a 30 Day unconditional guarantee. Please follow the instructions depending on your method of purchase.

Items Purchased in at a Retail Store or Online Retail Partner.
For items purchased from a store or online retailer other than the 110playharder webstore, please contact the retailer.

Please note, 110% gear purchased from unauthorized sellers is not covered by our warranty or guarantees. We will not return/exchange any gear that was bought from an unauthorized sellers, so please be prepared with proof of purchase.

Online, at Events, Etc
For items purchased through the 110% webstore, at an event expo, or via a team purchase, email info@110playharder.com or call us at +1 (866) 528-4655 to receive a Return Authorization number. Returns and exchanges can only be accepted if a Return Authorization number has been issued.

110% will cover the cost to ship items for exchange. The new exchange items will be sent out free of charge. You can expedite an exchange by placing a new order with your bankcard and returning the unwanted merchandise for credit. Otherwise, your new item will be sent out once the original item is received. If you are exchanging a compression + ice garment, please keep your ice sheets and thermal insulated package. Please clean any used merchandise being returned.

Refunds for the cost of your item only (original shipping excluded) will be issued within 2-3 days of receiving the item. 110playharder does not keep credit cards on file so please email info@110playharder.com or call us at +1 (866) 528-4655 to specify the bankcard you would like the credit applied to. Issuing banks vary in the time they take to post credits so please allow 7-10 days for refunds to appear on your bankcard. Please specify if you prefer to receive a check by mail instead.

HOW TO PROCEED
Simply follow the return procedure below to receive your pre-addressed and free return label.

1) Contact our Customer Service Team
By e-mail at info@playharder.com
By phone at 1 866 528-4655, from 9:00 am to 4:00 pm (EST) Monday to Friday

2) Pack the item to be returned and include the Return Number that our Customer Service has provided to you.

3) Forward your package to the following address using the return label provided by our Customer Service Department (If returned within 30 days):
1993, Francis-Hughes
Laval, Quebec, Canada
H7S 2G2

CONDITIONS
Products returned must be in new condition.
To accept a return, the product must be in new condition, ie, in the same condition as, for example, in-store you try a garment and decide not to buy it. Your return constitutes a fitting and the returned product must be in perfect condition.

Due to the nature of many of our products, you must, for reasons of hygiene, do the fitting over your underwear. We reserve the right not to credit the return fee if we find that the condition of your returned product is unsatisfactory.

International Online Orders
At this time purchases from outside the continental U.S. must be processed via phone: +1 (866) 528-4655

Questions?
If you'd like to contact us for any other questions, please call +1 (866) 528-4655, or email us your inquiries at info@110playharder.com.


SIZE CHART

Click here to view our size chart

Which size should i take if my measures are in 2-3 different sizes?
Measuring every part of the body that is covered by the compression garment is paramount. For example, for a shorts, measure the circumference of the thighs, hips and waist. The greater measure between these three measures should dominate. When the measures overlap, you are at the greatest size of one size and the smallest of another. We recommend you take the larger one. Between each garment size there is 2 to 3 mmHg difference in compression. Which means that even if you opt for a smaller size you will not have too much compression and conversely you will always have enough compression to feel the effects if you take a larger size. Of course, it is always a matter of personal comfort.


Washing instructions


Machine wash on normal cycle
Do not tumble dry, hang to dry
Do not use fabric softener
Only oxygen / non-chlorine bleach allowed
Do not iron